IT Support Routing

BAE Networks

• Computer Password

• WiFi Password

• Email / Microsoft Office 365

• VPN + Remote Desktop

Jeff Mitchell

• MinistryPlatform / myWARD

• eSpace (or Matt Bone/David Sykes)

• Keeper

Accounting + Payroll

• Paycom Payroll (Carol Jacoby)

• Ramp Expenses + Payables (Jessica Siemasz)

• Intacct (Chris Ockerman)

• Martus (Chris Ockerman)

Carol Jacoby

• Paper Jam

• Ink

• Paper Supplies

• Utilizing features (stapler, duplex, folding, etc.)

BAE Networks

• Printer not showing up on computer

• Sent but not printing / showing up in log

• Scan / Send feature

BAE Networks

• Slow or disconnected

• Webpage not loading properly

• WiFi Passwords

• VPN + Remote Desktop

BAE Networks

• Microsoft Teams Phones (Virtual Phones or Physical Yealink Handsets)

Jeff Mitchell

• Verizon cell phones

BAE Networks

• Installing new software

• Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)

• Windows Updates

• VPN + Remote Desktop

Jeff Mitchell

• MinistryPlatform

• eSpace

• Keeper

Accounting + Payroll

• Paycom Payroll (Carol Jacoby)

• Ramp Expenses + Payables (Jessica Siemasz)

• Intacct (Chris Ockerman)

• Martus (Chris Ockerman)

BAE Networks

• Outlook / Smartphone App Password

• Outlook Send/Receive

• Calendar permissions

• Distribution List / Groups updates

Jeff Mitchell

• Email sent through MinistryPlatform

Call BAE Networks or see Gerry Kropf

• Won’t turn on

• Mouse / Keyboard connectivity

• Webcam

• Sound