Having Trouble Watching the Service Online?

Let us help diagnose the problem.

Frequently Asked Questions

Why is my video buffered, choppy, or frozen?

  • Check your network connection to be sure you are connected to the internet.
  • Multiple users on your home network watching video at the same time may interfere with the quality of video streaming.
  • Test your bandwidth speed – www.speedtest.net. For the best viewing experience, select a server near your location with a broadband connection of at least 500 Kbps (down speed).
  • If you’re watching on a computer, select a lower bitrate from the Video Quality drop-down menu located below the bottom-right corner of the video screen.
  • Update your browser. (Learn more here.)

Why is the video not loading?

  • Be sure you are watching the service after the scheduled start time.
  • Refresh the web page. Once it has completely loaded, click the “Watch Now” button to begin playing the service.
  • Clear your internet browser’s cache (Chrome, Internet Explorer, Firefox, Safari).
  • Check to ensure that your system’s firewall has enabled port 1935 for tcp traffic.
  • Update your browser. (Learn more here)

Why is Internet Explorer not working?

Why don't I hear any sound?

  • Adjust the volume on your computer and speakers.
  • Adjust the volume control located in the lower right corner of the video player.
  • Restart your internet browser by closing and reopening it.

Why won't the video play on my phone?

  • In your phone’s settings, verify that your wi-fi is turned on and you are connected to the Internet.
  • Check that your phone is receiving a strong service signal (more than one bar).
  • Close other apps that may be connecting to the internet and using up your bandwidth.

STILL HAVING ISSUES?

If your problem was not addressed in our FAQ, or if you are still having difficulty watching the service online, please fill out this form and our team will follow up.