Live Stream Help

Recommended for those using "Smart TV" web browsers or older computers/devices:
If you are having technical issues with our new live stream platform, try the following link to view live. This option has been stripped of all features (chat, giving, notes, prayer, help) and contains just the video itself. Overall, we cannot guarantee that a live stream will work on any brand of Smart TV's built-in browser since many TVs are incapable of playing video directly from any source or website.

Having Trouble Watching the Service Online?

Let us help diagnose the problem.

Frequently Asked Questions

  • Check your network connection to be sure you are connected to the internet.

  • Multiple users or devices on your home network watching video at the same time may interfere with the quality of video streaming.

  • If possible, plug your device with an Ethernet cable as WiFi can present many different problems.

  • Test your bandwidth speed – Fast.com. For the best viewing experience, you must have a broadband connection of at least 5.0 Mbps (download speed), although higher is recommended. Most packages from home internet service providers (ISP’s) start at 15 or 25 Mbps and go up to 1,000 Mbps (1 gig).

  • If you’re watching on a computer, select a lower bitrate from the video player by clicking on the gear icon. (Hover your mouse over the video to bring up the player controls.)

  • Update your computer’s browser. We recommend the latest version of Google Chrome, Microsoft Edge, Apple Safari or Mozilla Firefox. If you are watching on an Apple or Android phone or tablet, be sure your operating system is up-to-date which will keep your system’s default browser up-to-date as well.

  • Be sure you are watching the service after the scheduled start time.

  • Refresh the web page. Once it has completely loaded, click the “Play” button to begin playing the service if it did not start automatically.

  • Clear your internet browser’s cache (Google Chrome, Microsoft EdgeMozilla Firefox, Apple Safari).

  • Update your computer’s browser. We recommend the latest version of Google Chrome, Microsoft Edge, Mozilla Firefox, or Apple Safari. If you are watching on an Apple or Android phone or tablet, be sure your operating system is up-to-date which will keep your device’s default browser up-to-date as well.

  • Adjust the volume on your computer and speakers.

  • Adjust the volume control located in the lower right corner of the video player. (Volume is represented by a series of vertical bars.)

  • You may also have to unmute the video player by clicking on the speaker icon on the video player.

  • Restart your internet browser by closing and reopening it.

  • In your phone’s settings, verify that your wi-fi is turned on and you are connected to the Internet.

  • Check that your phone is receiving a strong service signal (more than one bar).

  • Close other apps that may be connecting to the internet and using up your bandwidth.

STILL HAVING ISSUES?

If your problem was not addressed in our FAQ, or if you are still having difficulty watching the service online, please fill out our Contact form and select the Category: "Live Streaming Issues / Help."

Ready to Live and Love Like Jesus?

Online

WATCH ONLINE
ward.church/live

SUNDAY SERVICES
Traditional: 9 a.m. + 2 p.m.
Contemporary: 10:30 a.m.
+ 4 p.m.

Northville

40000 Six Mile Rd
Northville, MI 48168

Phone: 248-374-7400
Fax: 248-374-3322

SUNDAY SERVICES
Traditional: 9 a.m.
Contemporary: 10:30 a.m.

Farmington Hills

27996 Halsted Rd
Farmington Hills, MI 48331

Phone: 248-482-7500

SUNDAY SERVICES
Contemporary: 10:30 a.m.

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Choose Your Campus

Northville

Traditional Service
Sundays at 9 a.m.
Contemporary Service
Sundays at 10:30 a.m.

Farmington Hills

Contemporary Service
Sundays at 10:30 a.m.

Online

Traditional Service
Sundays at 9 a.m. + 2 p.m.
Contemporary Service
Sundays at 10:30 a.m. + 4 p.m.