Live Stream Help Form

Where are you having issues?*

Is the issue with video?*

Yes
No

Test Video Streaming on Another Website

Live streaming compresses tons of information and can cause many issues on top of typical video streaming problems. Visit CNNgo Live and select an option below from your video experience.

Video doesn't start when I play live broadcast on CNNgo
It's choppy when I play live broadcast on CNNgo
Video feed is great when I play live broadcast on CNNgo

What issue is happening?

How long has this been happening?*

1st time
Days
Weeks
Months

Supply us with your system stats:*

Visit www.whatsmybrowser.org, copy the unique URL it generates (i.e. whatsmybrowser.org/b/RCZXA8V) and paste it in the field below.

What other browsers have you tried while troubleshooting the issue?*

[check all that apply]

None
Firefox
Chrome
Safari
Internet Explorer
Microsoft Edge
Other

Which of these platforms have you tried and had the same issue*

[check all that apply]

Internet Speed Test*

Visit www.fast.com, wait for a number to appear and finalize, then input final number below [Example: 35 Mbps]

Your computers "memory" capacity*

Is computer’s RAM greater than 1 GB? Anything below 1 GB number causes issues with processing videos online. You can find this number by going to your settings.

Yes, I have more than 1 GB of RAM
No, I have less than 1 GB of RAM
Unsure

Tried another network?*

Have you experienced the issue using a different network [Example: logging on to a friend's wifi or local Starbucks's public wifi]?

No, I have not tried another network
Yes, I tried another network & the issue was the same
Yes, I tried another network & there was no issue

Any other information we should know about to diagnose the issue?

Do you have a screenshot(s) that could be helpful to better understand your issue?

Drop files here or

Name*

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Email*

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